Luna Safari Booking Terms & Conditions
Please find below a comprehensive set of our Booking Terms and Conditions. Should you have any questions at all, please feel free to pop us a message.
Booking & Payment
This section specifically deals with bookings and payments needed in securing a holiday arrangement with us. We suggest you read it carefully and request that you contact us should you have any questions.
When Luna Safari and the client have agreed an itinerary and price, an invoice will be dispatched to the client for payment. Once a client has made payment,
we will reconfirm any flights and all other bookings to secure the itinerary. If any accommodation is not available, we will suggest alternative accommodation and/ or a modified itinerary as close as possible to the original proposal. If this results in a less expensive total, we will pass on any saving and if the increase is small, we will absorb the difference. If changing the accommodation/ itinerary result in a significant increase in cost, clients will have the option of paying the increased cost, or cancelling the trip with a full refund.
Clients must pay for their trip via bank transfer, via credit/debit card using our online payment fascility or via Paypal. Credit/debit card payments will incur a 3.5% charge and Paypal Payments incur a charge of 2.9%. Credit Card Payments need to be made in USD and Paypal Payments in GBP.
Luna Safari require that clients be covered by their own personal travel insurance for the period of their trip and we can assist clients requiring a travel policy if necessary.
Once bookings are finalized and payment received we will e-mail the client a receipt for payment. Clients should take a print out of their itinerary, which will act as a voucher for all services. Any internal flight tickets and necessary vouchers in Tanzania will be handed to clients after arrival, but most day to day paperwork will be handled by the driver/ guide or other representatives.
Prior to your arrival here in Tanzania, we will provide you with detailed pre-travel preparation information.
Passports and Visas
Please ensure you hold a Passport and that it is valid for at least 6 months after your return date. The costs of passports and visas are not included in the holiday price. It is entirely your responsibility to ensure that your passport and visa documentation is in order.
Failure to do so may lead to denial of exit from your departure country, or of entry overseas. Any costs which consequently arise will be payable by you. It will also be deemed that you have cancelled your holiday and appropriate cancellation charges will be levied.
Vaccinations and Health
We recommend that you check with your own doctor as to which inoculations he/she may consider necessary and available for specific areas. We cannot be held liable for the failure of clients to comply with the health requirements of countries they intend to visit.
Airlines require that any women more than 28 weeks pregnant at the time of return travel should produce medical evidence of their fitness to travel.
Whilst most health precautions and inoculations are optional, you may be required to produce a Yellow Fever Certificate upon entry in Tanzania This certificate should not be required if you are visiting from a non infected area such as North America or Europe, but is required travelling to Tanzania from a country in which Yellow Fever is present.
Clients’ bookings are accepted on the understanding that the clients appreciate the possible risks inherent in travel; and in particular, adventure travel activities such as trekking, climbing, and diving.
You are, of course, responsible for your own safety and you should make allowances for the fact that you are visiting less developed countries.
This section advises what is included and excluded from our typical holiday offer. In some cases, on a bespoke safari, we can include items that are normally excluded such as drinks and laundry. However, these choices are sometimes limited by what is offered at the places you choose to stay at.
Most Holidays include:
- Transfers to and from the airport in Tanzania.
- Multi-centre holidays also include additional transfers or flights required to complete the itinerary, where these have been requested and included.
- Touring holidays include all travel and specified excursions and the services of an experienced, English speaking driver-guide or other language as agreed.
- Accommodation as confirmed including any obligatory service charges and taxes as levied by the hotel.
- Meal arrangements as booked. Holidays including main meals will generally commence with dinner on the day of arrival and terminate with breakfast for half board and lunch for full board on the day of departure.
- Safaris and climbs are on a full board basis including three meals per day. Drinks and laundry may be included at some locations where specified.
- City centre hotels are usually booked on a bed & breakfast basis.
- Beach Resorts and hotels are most usually on a bed and breakfast or half board basis, but may also be on a full board or fully inclusive basis, as per the itinerary specification.
- Park, reserve, sanctuary and conservancy entry fees as required by the itinerary.
Holidays may or may not include depending on your itinerary:
- Internal flights
Your Holiday Price Excludes:
- Holiday insurance.
- International airfare unless booked with us.
- Airport departure taxes unless included in tickets booked by us.
- Passport and visa fees.
- Excursions and sightseeing trips which are not shown as included.
- Charges made by the hotels for the use of certain facilities and extra meals, drinks, laundry and personal items including any tax or service charge levied for them.
- Tips and gratuities to the driver/guide and any camp, lodge or hotel staff member. Generally for the driver/guide while on safari the recommended tipping amount is $50 USD per person per day.
It is required for all of our travellers to purchase travel insurance to ensure that you are able to cover any medical expenses during your holiday should you become ill or have an accident. We also recommend that you insure yourself for loss of luggage and against the expenses incurred if you find you have to cancel your holiday. Your insurance policy must take account of the nature of the holiday and clients must specify to the insurance company if they intend climbing, trekking, scuba diving etc. The policy should also have repatriation cover in the event of a serious accident. Clients must take the Certificate on the holiday.
It is a recommendation when booking your holiday with us that you purchase comprehensive travel insurance. This should include adequate cover against cancellation or curtailment, all expenses resulting from any medical treatment following an accident or emergency situation, expenses resulting from loss or theft of baggage and all other risks normally covered by such policies.
Alterations & Cancellations
If you wish to alter your booking in any way once it has been confirmed by us, we shall do what we can to satisfy your requirements. An amendment fee may be charged plus any appropriate additional holiday costs. Any alterations by you within 8 weeks of departure may incur additional charges and all amendments can only be made subject to the required availability on flights, in hotels and lodges etc.
Please note that for clients undertaking a trekking itinerary such as Kilimanjaro (or any other trekking itinerary) we offer first class guides, porters and provide safety equipment. Most of our clients make it to the summit or complete the trek. However if you are obliged to descend before the end of your climb there is no refund of National Park fees and any additional accommodation and/or transfer fees are the responsibility of the client.
Should you, or any member of your party, wish to cancel your booking at any time please notify us immediately. If we have already issued a Confirmation of Booking it is essential you indicate your intention to cancel in writing. This instruction to cancel must be given by the person who made the initial booking. We will not affect the cancellation until such written advice is received.
We regret that obligations to our suppliers require us to impose cancellation fees should you decide that you are not able to travel. We recommend you take travel insurance to cover these expenses.
For this reason the deposit payment is non-refundable. If you have made additional payments further to your initial deposit payment, a portion of all payments made thereafter will be refunded – the portion of money refunded to you will be calculated based upon the amount of time which has passed since your original booking and therefore how much work we have already carried out on your behalf in preparation for your holiday.
Although initial deposits are non-refundable, they are transferrable should you choose to defer your holiday to a later date. Should you need to postpone your travel for any reason, all payments made towards your trip will be vailid on travel any time within 3 years of the original travel dates. You can change your dates as many times as you need within that period and date changes are free as per our super flexible deposit promise.
All reasonable steps have been taken to ensure that the holidays offered have been properly arranged, and that suppliers of the various services included in your holiday are reputable, maintain high standards and that they conform with the laws of Tanzania. Although we have no direct control over these suppliers, we do accept responsibility for ensuring that your holiday is supplied to you as described in the itinerary and to a reasonable standard.
Should any part of the holiday not be provided as advertised, we will pay appropriate compensation if this affected your holiday enjoyment and if we were directly at fault, subject to Important Note above. Where any services consist of carriage by air or sea, our obligations and liabilities are limited in the manner provided by international conventions in respect of air or sea carriers.
Don't just take our word for it
Our women's group tour recently organized through Luna Safari, was simply outstanding. From start to finish, this trip was impeccably organized, leaving us with unforgettable memories of Tanzania... read more
19th September 2023